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1fr;gap:38px;display:grid}.detail-grid h3{align-items:center;gap:8px;display:flex}.detail-grid p{font-size:12px}.detail-grid dl{grid-template-columns:110px 1fr;gap:12px;margin-bottom:25px;font-size:11px;line-height:1.6;display:grid}.detail-grid dt{color:#919aa1}.detail-grid dd{color:#4e5b67;overflow-wrap:anywhere;margin:0}.preserve{white-space:pre-wrap;overflow-wrap:anywhere}.internal-panel{border:1px solid var(--border);background:#f5f7f8;border-radius:8px;flex-direction:column;gap:13px;margin-top:20px;padding:18px;display:flex}.internal-panel h3{margin-bottom:0}.internal-panel small{font-size:9px;line-height:1.7}.internal-panel .btn{align-self:flex-start}.section-space{margin-top:25px}.timeline-section{border-left:1px solid var(--border);padding-left:30px}.timeline{max-height:480px;padding-right:5px;overflow:auto}.event{border:1px solid var(--border);background:#fbfcfd;border-radius:7px;margin-bottom:11px;padding:14px}.event>div{justify-content:space-between;align-items:center;font-size:11px;display:flex}.event p{margin:10px 0;font-size:11px}.event time{color:#a0a7ad;font-size:9px}.event.internal{background:#fffbef;border-color:#eee4c3}.message-form{flex-direction:column;gap:12px;margin-top:22px;display:flex}.message-form>.btn{align-self:flex-end}.file-grid{grid-template-columns:1fr 1fr;gap:8px;display:grid}.file{border:1px solid var(--border);border-radius:6px;flex-direction:column;gap:7px;padding:6px;display:flex;overflow:hidden}.file img,.file video{object-fit:contain;background:#f5f7f8;width:100%;height:100px}.file>span{overflow-wrap:anywhere;padding:4px;font-size:9px}.file small{margin-top:3px;font-size:8px}.upload-button{cursor:pointer;margin-top:13px;position:relative;overflow:hidden}.upload-button input{opacity:0;cursor:pointer;position:absolute;inset:0}.save-link{color:#5a6f81;background:#ecf2f7;border-radius:7px;gap:8px;margin-top:16px;padding:14px;font-size:10px;line-height:1.8;display:flex}.detail-container{max-width:1150px;margin:auto;padding:0 35px 50px}.customer-detail{padding:25px 0}.mobile-toggle{display:none}.spin{animation:2s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@media (width>=1500px){.content{padding:45px 48px}.column{width:250px;min-width:250px}}@media (width<=1150px){.sidebar{width:210px;padding:24px 15px}.main{margin-left:210px}.content{padding:28px 24px}.stats{grid-template-columns:1fr 1fr}.stat{padding:18px}.hero h1{font-size:43px}.hero{gap:25px}.hero-actions{flex-wrap:wrap}.client-main{padding:0 35px}.lookup-panel{gap:25px}.hero-visual{height:360px}.board-hint>span{display:none}}@media (width<=760px){.sidebar{width:245px;display:none;box-shadow:15px 0 60px #172c3f30}.sidebar.open{display:flex}.main{margin-left:0}.topbar{height:60px;padding:0 20px}.topbar>a{font-size:9px}.mobile-toggle{display:inline-flex}.content{padding:25px 18px}.page-heading{align-items:flex-start;gap:12px}.page-heading h1{font-size:27px}.page-heading .btn{padding:11px;font-size:10px}.page-heading p{font-size:11px}.stats{gap:10px;margin-bottom:20px}.stat{padding:15px 12px}.stat strong{gap:7px;font-size:26px}.stat strong small{font-size:8px}.stat .iconbox{width:31px;height:35px}.stat .iconbox svg{width:18px}.stat>div>span{font-size:10px}.toolbar{flex-wrap:wrap;padding:14px}.search{width:100%}.toolbar select{flex:1}.kanban{min-height:400px;padding:0 14px 15px}.column{width:245px;min-width:245px}.board-title{padding:12px 14px}.board-title>.subtle{font-size:8px}.board-hint{align-items:flex-start;font-size:9px}.client-main{padding:0 22px}.client-header{padding:20px 0}.brand{font-size:22px}.brand-symbol{width:35px;height:38px}.client-header>a:last-child{gap:5px;font-size:10px}.hero{grid-template-columns:1fr;gap:35px;padding:42px 0 32px}.hero h1{font-size:43px}.hero p{font-size:13px}.hero-visual{height:340px}.hero-actions .btn{padding:13px 15px;font-size:11px}.steps{grid-template-columns:1fr;gap:25px;padding:25px 0}.lookup-panel{grid-template-columns:1fr;gap:22px;margin:30px 0;padding:25px 20px}.lookup-panel h2{font-size:24px}footer{flex-direction:column;gap:15px;font-size:9px}.overlay{padding:12px}.modal{border-radius:10px;padding:20px 16px}.form-grid{gap:13px}.modal-heading h2{font-size:21px}.modal-heading .eyebrow{font-size:7px}.detail-grid{grid-template-columns:1fr;gap:28px}.timeline-section{border-left:0;border-top:1px solid var(--border);padding-top:25px;padding-left:0}.progress-steps{justify-content:flex-start;overflow:auto}.progress-steps>div{min-width:70px}.detail-toolbar{flex-wrap:wrap}.detail-toolbar .btn{font-size:9px}.detail-container{padding:0 12px 30px}.toast{justify-content:center;width:90%;font-size:11px;bottom:15px}.access-panel{margin:30px 10px;padding:25px}.alert{font-size:11px}.team-row{flex-wrap:wrap}.table-wrap td,.table-wrap th{padding:12px}.empty{padding:50px 20px}.timeline{max-height:none}.form-actions{gap:10px}.upload-zone{padding:18px 8px}.upload-zone small{font-size:9px}}:root{--mint:#f49b2d;--green:#346d9e;--ink:#20374c;--muted:#7b8793;--border:#e3e9ef;--bg:#f6f8fb;--brand-blue:#4f87bb;--brand-orange:#f49b2d}.brand-lockup{width:180px;display:block}.brand-lockup img{object-fit:cover;object-position:center;width:100%;height:38px;display:block}.brand-lockup small{letter-spacing:1.8px;color:#7b8998;text-align:center;margin-top:7px;font-size:8px}.client-header .brand-lockup{width:235px}.client-header .brand-lockup img{height:43px}.client-header .brand-lockup small{text-align:left;letter-spacing:2.4px;padding-left:4px;font-size:8px}.primary{background:#346d9e;box-shadow:0 3px 6px #346d9e18}.primary:hover{background:#28577f}.nav.active{color:#346d9e;background:#edf4fb;border-left:3px solid #f49b2d;padding-left:9px}.nav-count{background:#dbe9f6}.eyebrow{color:#346d9e}.green-dot{background:#f49b2d}.iconbox{color:#4f87bb;background:#eef4fa}.workspace-icon{color:#4f87bb;background:#e8f1fa}.heading-dot{color:#f49b2d}.hero h1 em{color:#4f87bb}.hero-visual{background:#eef4fa;border-color:#dce7f1}.visual-grid{background-image:linear-gradient(#a8bdd130 1px,#0000 1px),linear-gradient(90deg,#a8bdd130 1px,#0000 1px)}.visual-label .green-dot{background:#f49b2d}.printer-top>span:first-child{color:#f49b2d}.printer-led{background:#f49b2d;box-shadow:0 0 9px #f49b2d}.printed-object{background:repeating-linear-gradient(0deg,#dc8422 0 2px,#f49b2d 3px 4px)}.floating-card{border-color:#dce7f1}.success-icon{color:#d38020;background:#fff2df}.steps>div>span{color:#b86c14;background:#fff6e9;border-color:#f5debd}.lookup-panel{background:#eef4fa;border-color:#dce7f1}.progress-steps .done span{background:#4f87bb}.progress-steps .done:before{background:#b3cde5}.current-status>.green-dot{background:#4f87bb}.form-section>h3>span{color:#ac6817;background:#fff1db}.toast{background:#264b6d}.save-link{color:#4b7091;background:#eef4fa}.upload-zone{color:#346d9e}.dot-0{background:#4f87bb}.dot-1{background:#73a5d1}.dot-2{background:#f49b2d}.dot-3{background:#d7832c}.dot-4{background:#346d9e}.dot-5{background:#f49b2d}.dot-6{background:#7d92a6}.access-panel>.iconbox{color:#d38020;background:#fff2df}@media (width<=760px){.client-header .brand-lockup{width:180px}.client-header .brand-lockup img{height:34px}.client-header .brand-lockup small{letter-spacing:1.9px;font-size:7px}.brand-lockup{width:185px}}.client-account-nav{color:#617c93;align-items:center;gap:22px;font-size:11px;display:flex}.client-account-nav>a{align-items:center;gap:5px;display:flex}.account-email{margin:8px 0 18px;font-size:11px}.account-hint{line-height:1.8;margin:15px 0 0!important;font-size:11px!important}.customer-login-prompt{text-align:center;max-width:430px;margin:25px auto;padding:15px}.customer-login-prompt>svg{color:#4f87bb;margin:0 auto 20px}.customer-login-prompt h3{font-size:20px}.my-tickets{margin:35px 0 50px}.my-tickets-heading{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.my-tickets-heading h2{margin:0;font-size:23px}.customer-ticket-grid{grid-template-columns:repeat(3,1fr);gap:15px;display:grid}.customer-ticket{text-align:left;border:1px solid var(--border);background:#fff;border-radius:9px;padding:22px;transition:box-shadow .2s}.customer-ticket:hover{border-color:#aac6df;box-shadow:0 6px 20px #346d9e15}.customer-ticket h3{margin:14px 0 8px;font-size:15px}.customer-ticket p{margin:0 0 16px;font-size:12px}.open-ticket-link{color:#346d9e;align-items:center;gap:6px;margin-top:20px;font-size:11px;font-weight:650;display:flex}@media (width<=760px){.client-header{flex-wrap:wrap;align-items:flex-start;gap:15px}.client-account-nav{justify-content:space-between;gap:10px;width:100%;font-size:10px}.customer-ticket-grid{grid-template-columns:1fr}.my-tickets-heading h2{font-size:21px}}.ticket-access-box{background:#f5f8fc;border:1px solid #dce7f1;border-radius:8px;margin-top:18px;padding:20px}.ticket-access-box>strong{margin-bottom:15px;font-size:13px;display:block}.ticket-access-box input{font-size:11px}.access-actions{align-items:center;gap:15px;margin-top:12px;display:flex}.access-actions small{font-size:9px;line-height:1.7}.copy-fallback{z-index:70;width:90%;max-width:500px;position:fixed;bottom:75px;right:20px}@media (width<=760px){.access-actions{flex-direction:column;align-items:flex-start;gap:10px}}.invoice-section{background:#fff9ef;border:1px solid #f2dfbf;border-radius:8px;padding:18px}.invoice-section p{margin-bottom:15px;font-size:11px}.invoice-section .upload-zone{background:#fffdf9;border-color:#e8cfa5}.invoice-badge{color:#a96b1d;letter-spacing:.7px;background:#fff0d6;border-radius:3px;width:max-content;margin-bottom:6px;padding:3px 5px;font-size:8px;display:block}.local-auth{max-width:480px;margin:55px auto;padding:20px}.local-auth>.brand{margin-bottom:28px}.local-auth h1{font-size:28px}.local-auth form{flex-direction:column;gap:18px;margin:25px 0;display:flex}.local-auth small{line-height:1.9}.local-auth>a:last-child{color:#346d9e;font-size:12px}.sla-badge{color:#346d9e;white-space:nowrap;background:#edf4fb;border-radius:5px;align-items:center;gap:5px;padding:5px 7px;font-size:9px;font-weight:650;display:inline-flex}.sla-attention{color:#986a13;background:#fff3d8}.sla-warning{color:#a46812;background:#fff0d7}.sla-critical{color:#a6551c;background:#ffeadc}.sla-overdue{color:#ae3e32;background:#fce7e4}.sla-resolved{color:#416e96;background:#e9f2fa}.card-sla{margin-top:12px}.card-sla small{margin-top:6px;font-size:8px;line-height:1.6}.sla-panel{background:#f7faff;border:1px solid #dbe6f0;border-radius:9px;margin-top:20px;padding:20px}.sla-panel>div:first-child{justify-content:space-between;align-items:center;gap:12px;display:flex}.sla-panel strong{font-size:12px}.sla-panel-overdue{background:#fff8f6;border-color:#eed0ca}.sla-progress{background:#dfe8f1;border-radius:5px;height:6px;margin:17px 0;overflow:hidden}.sla-progress>span{background:#4f87bb;height:100%;display:block}.sla-panel-overdue .sla-progress>span{background:#c45a46}.sla-panel-critical .sla-progress>span,.sla-panel-warning .sla-progress>span{background:#e2993d}.sla-facts{color:#7c8c9c;justify-content:space-between;gap:15px;font-size:10px;line-height:1.8;display:flex}.sla-facts b{color:#49677f}.sla-panel>small{margin-top:10px;font-size:9px;line-height:1.8}.stat-danger{background:#fffaf9;border-color:#e9c4bd}.stat-danger .iconbox{color:#b45846;background:#fdece8}.resolution-summary{grid-template-columns:repeat(4,1fr);gap:15px;padding:10px 0 30px;display:grid}.resolution-summary>span{color:#8492a0;font-size:11px}.resolution-summary strong{color:#34536e;margin-bottom:6px;font-size:25px;display:block}.ops-section-heading{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.ops-section-heading h2,.ops-columns h2{font-size:19px}.ops-section-heading p{margin-bottom:0;font-size:11px}.ops-empty{color:#8c9ba9;justify-content:center;align-items:center;gap:12px;padding:40px 15px;font-size:12px;display:flex}.ops-columns{grid-template-columns:1fr 1.3fr;gap:20px;display:grid}.stage-summary{border-bottom:1px solid #e6ecf2;justify-content:space-between;padding:11px 0;font-size:11px;display:flex}.stage-summary strong{color:#4f87bb}.ops-note{color:#7d90a2;font-size:11px;line-height:1.9}.ops-note>svg{vertical-align:middle;margin-right:6px;display:inline-block}.ops-note small{margin-top:6px;font-size:10px}.notice-toolbar{justify-content:space-between;gap:15px;margin-bottom:20px;display:flex}.notice-toolbar small{font-size:10px}.notice{background:#fff;border:1px solid #e1e8f0;border-radius:9px;gap:18px;margin-bottom:12px;padding:21px;display:flex}.notice.unread{background:#fcfdff;border-left:4px solid #f49b2d}.notice>div:nth-child(2){flex:1}.notice p{margin:9px 0;font-size:12px}.notice small{font-size:10px}.notice-actions{flex-direction:column;align-items:flex-end;gap:8px;display:flex}.notice-actions .quiet{font-size:11px}@media (width<=900px){.resolution-summary{grid-template-columns:1fr 1fr}.ops-columns{grid-template-columns:1fr}.sla-facts{flex-direction:column;gap:7px}.notice{flex-wrap:wrap}.notice-actions{flex-direction:row;justify-content:flex-end;width:100%}.notice-toolbar{flex-direction:column;gap:10px}.sla-panel>div:first-child{flex-direction:column;align-items:flex-start}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}